Are the tickets refundable?
Dear ticket buyer
We thank you so much for your patience!
There has been two very challenging months. With a fully rigged arena ready to start this years worldcup, the “Skifest” we unfortunately carried out without spectators and Biathlon was cancelled. This left us without opportunity to reduce costs or take other measures that could limit the financial damage. With millions of Norwegian kroner in deficit Holmenkollen Ski Festival was at the time technically bankrupt.
This has tremendous consequences for all of us and we are so sorry for the effect it has had for our ticket buyers. It is our wish and we have been working, and are still working, intensely to find solutions to compensate the purchased tickets for our audience.
On our tickets and our web site we clearly state that the tickets are non-refundable in case of cancellation of the event; «In the event of a possible cancellation due to weather conditions and or other emergencies, your tickets will not be refunded». The rapidly spreading of the Corona-virus and the restrictions imposed by Oslo Municipality and the Norwegian government due to this critical situation, falls into the emergency category as referred to in the above statement.
Although this is legally correct (Norwegian law applies for tickets purchased to events in Holmenkollen), we arrange Norway’s largest “folkefest”. A gathering for and with the people, and we want to continue to do so. Therein lies a great desire to find solutions.
The Norwegian governments Ministry of Sport & Culture has issued a financial grant where we have applied for a share. Most applicants have received answers and we hope that we are included in the next group to receive answer. At this time we do not know when this will be.
This is a lean consolation for anyone who is waiting for a message, but know that you are with us in everything we do.
We want to thank you all for your understanding and hope to send you updates soon. Information will be sent by e-mail and posted here and on Facebook.