Frequently asked questions

Sorry, purchased tickets are non-refundable.

Yes, there is Aprés-ski in Kollenkafeen, Friday and Saturday during the World Cup Biathlon (March 21-22). Thursday, March 13 and Saturday, March 15 during the Nordic World cup. There is an 18-year age limit.

Parking is not available in Kollen during the Holmenkollen Skifestival. There are only a limited number of spaces available for disabled/mobility-impaired people near the arena. The easiest and fastest way to get to Holmenkollen is by taking the metro, line 1.

Yes, there is one baby changing room near the main entrance.

TicketCo can resend the ticket, follow this guide: https://support.ticketco.events/hc/en-us/articles/360011634719-I-have-lost-or-never-received-my-ticket

A general certificate for volunteers will be available for download after the events. Those who send a request to their section leader will be able to receive an individual certificate after the event. The certificate will describe the event, as well as the section's and your work tasks. Many volunteers write the experience on their CV to show their social commitment, and the feedback is that several people think that being a volunteer adds new and valuable competence.

Yep, as a volunteer, you get two free arena tickets (not grandstand) that you can give to someone you care about. The tickets are valid for any day, for the same event you're working at.

Yes, all volunteers get food and drinks in our volunteer cafes. We'll be serving delicious and healthy food, and the waffle irons will naturally be fired up during the day. Fruit and other light snacks will also be available.

If you experience payment errors or other technical challenges with ticket purchases

send mail to: support@ticketco.net

Unfortunately, we don't have any dedicated accommodation for volunteers.

Feel free to pop into the Kollenkafeen to warm up. It's the big white tent by the main entrance in the southern part of the stadium. You can also buy something tasty to eat and a hot drink there. On Saturday, this turns into an Aprés-ski spot, with an 18-year-old age limit from 4:30 PM.

There are toilets by all the public areas in the arena. Most are centered around the festival streets. There are separate HC toilets by Tribune Nord and by the Kollen café.

Go to our Event Office, near the big spectator tent. Here you can hand in what you have found, and check whether anyone has found what you have lost.

The subway from the city center takes about 20 minutes, depending on which station you are traveling from. Allow plenty of time, as many people are going the same way. From Holmenkollen subway station, it is about a 10-minute walk to the arena.

Two World Cup events are being organised this winter. World Cup Nordic with approximately 1100 volunteers and World Cup Biathlon with approximately 800 volunteers.

Your section leader will provide information about the meeting time and place as the event approaches. This varies from section to section, depending on your work area.

All volunteers are expected to work a minimum of 2 days.

You can request specific days, but please be aware that your section leader may need to assign shifts to make the schedule work.

The easiest way to get here is to take the subway, line 1, from Oslo city center to Holmenkollen. There is no parking for the public in or around Holmenkollen.

Unfortunately not. A Ruter ticket must be purchased in addition and you can do that at ruter.no or download the Ruter app and purchase your ticket there.

No, you are not allowed to bring alcohol. There will be a bag check when you enter the arena.

Yes, you can bring your own food and drinks (excluding alcohol) into the arena.

No, pyrotechnic and inflammable articles such as disposable grills and material for bonfires cannot be taken into the arena.

Yes, if you need to bring a companion, you can follow these steps:

– Buy the ticket you want.

– Send a copy of your companion certificate to tickets@skifestival.no, and specify which area you have a ticket for.

Here you can also apply for a parking permit if you wish, but please note that there are a limited number of spaces. You must then attach a copy of your HC card.

Bicycles cannot be taken into the arena and there is no bicycle parking in the area. The bicycle must be left outside at your own risk.

We would like to be flexible so that you can volunteer with a friend. At the same time, there are many shifts to be distributed and staffed, so we cannot guarantee this.

Yes, but we can't guarantee there will be tickets left. We recommend you buy in advance. It will also be more expensive to buy a ticket at the arena.

Yes, we have a large selection of food and drinks in Holmenkollen, and there are selling points in every ticketed zone. In the festival streets you will find various food trucks, and there is also food in the spectator tent. In the tent, you can also purchase wine and beer.

No, during the Biathlon World Cup, only the inner trail network is used, and a ticket is required to access the various spectator areas.

As long as it doesn't clash with your assigned shift, you can watch the competition. But remember that we usually sell out the capacity we have in the stands, especially at the ski stadium. Therefore, it is important that you as volunteers do not take up space in the stands. That makes the job of other volunteers more difficult, so use the space at Kapellskogen and VM-Haugen. Also remember that the public will still approach you and will expect your help as long as you are wearing the official uniform. You are our face to the world and should always be welcoming and helpful as long as you are in the arena.

In your application to be a volunteer, you are advised to list your top 2 priorities based on what you want. Applications are processed continuously, and emphasis will also be placed on previous experience and willingness to work. In other words, it is largely up to you to get to work with what you really want, but at the same time, there are some sections that do not need so many volunteers. We want highly motivated people who are looking forward to creating a great event.

Yes, as a member of the audience you can take pictures for your own, private use. Feel free to tag us if you share on social media: #holmenkollen25
You are welcome to take pictures of audience areas and the festival streets.

The organizing company, FIS/IBU, and Infront all have the rights to commercial images and film related to accredited areas (images/film of athletes/coaches within accredited areas).
If you wish to give/sell images to media or commercial parties, you must have your own accreditation, which must be applied for in advance of the event.

Yes, but it depends on which spectator area you have bought a ticket for. It is possible to bring a baby stroller to the festival streets and to Kapellskogen, but please note that you will have to navigate through snow. It is not possible to bring a stroller into the stands.

Yes, but we remind you that photography, large lenses, and other equipment must not become a disruptive element during the practice among other audience members. We cannot take responsibility for the storage of equipment.

Due to large crowds and areas with little space, it is not possible to bring four-legged friends to our events in Holmenkollen.

No, not into the arena. Skis and sticks must be left outside at your own risk.

No, you cannot bring an umbrella into the arena.

Nordic 13th – 16th March:

Children aged 0-14 can enter for free when accompanied by an adult. However, they must register for a free ticket, which is required. Youth = 15 up to and including 17 years old, and it is of course discounted. We also offer family tickets that are valid for 2 adults and 3 children.

Biathlon March 21st – 23rd:

Children aged 0-3 can enter for free when accompanied by an adult. Children = 4-14 years must have their own ticket, and it is of course discounted.

All volunteers are requested to wear the official World Cup outfit. New volunteers who work at least 2 days get the outfit for free if they have not already picked it up. More information can be found in Rubic, where all volunteers must be registered.