Are the tickets refundable?
Dear ticket buyer,
At the moment, we have an extraordinary situation. During the last two weeks several culture and sports events in Oslo have been cancelled, postponed, or carried through without spectators due to the Coronavirus escalation. The whole nation has to take part in combating this worldwide pandemic through urgently needed measures.
Like all other organizers of small and big events in Norway we consider the situation as demanding. However, it is important for us to emphasize that we fully understand and support the decision made by Oslo Municipality. At the moment, the main focus for all of us should be to contribute to reduce the spread of the Coronavirus.
We know that you probably are concerned about the tickets you have bought. Will I get my money back?
On both our tickets and our web site we clearly state that the tickets are non-refundable in case of cancellation of the event; «In the event of a possible cancellation due to weather conditions and or other emergencies, your tickets will not be refunded». The rapidly spreading of the Coronavirus and the restrictions imposed by Oslo Municipality due to this critical situation, falls into the emergency category as referred to in the above statement. This means that you cannot demand a ticket refund. However, we will try to find a way to compensate you as soon as the situation is more stable, and we have a better overview of the financial consequences in light of the cancellation.
Organizers all over the country are in the same situation as we are, and we fully understand the frustration you may feel as a ticket owner. However, we kindly ask for your understanding as this is an extraordinary and critical situation for us.
We are really sorry about the current situation. However, we encourage everyone to take care and follow the advice and recommendations from the authorities.
Of course, we hope that you will come back next year to experience the festival atmosphere and the exciting sports moments in our venue in Holmenkollen, that we all love so much.
For questions, please contact: firstname.lastname@example.org.